1 year exchange warranty
Unique service from Matri
Unique 1-year exchange guarantee on new machines
At Matri, all new machines come with a standard 1-year exchange guarantee. Within 1 year of purchase, you can exchange your machine free of charge for another brand, model, or type. Your full purchase amount will be used as a down payment on a different machine.
✓ Within 1 year ✓ Free exchange ✓ Full purchase amount as trade-in discount
Tip: Please include your order number, current machine, name, phone number, and the reason for the exchange.
Terms & conditions
- ✓The machine has been handled with care.
- ✓The machine is complete and in good condition.
- ✓You can use the exchange guarantee once.
- ✓The machine is in its original box and packaging.
- ✓You can only exchange for a more expensive model and always within the same product type.
- ✓Exchange is only possible for new machines.
Need help choosing?
Need help selecting the right machine to exchange for? Send us a message via the contact form with as much information as possible: order number, current machine, name, phone number, and the reason why you would like to exchange your machine.
Important: Please choose your new machine first, then we’ll arrange the exchange together.