Thread take up lever looks broken

Problem: the machine is completely new, but the thread take up lever seems broken (see picture).


Turn the handwheel (on the right side of the machine) towards you and the take up lever
shows (see picture below). The take up lever only sticks out a little bit above the machine and
has a slit in which you can push the thread from behind.
The hole on level on top of machine where thread goes in, is a hook type (not like older machines with a hole!).

Performing periodic maintenance on your sewing machine is particularly important.
A well-maintained machine will likely run better and prevent annoying, time consuming, and costly problems later.

You can easily do this yourself with our free maintenance tips.
View our maintenance films here!

Order your maintenance kit here including needles, oil, brush, screwdriver, etc.