If the your machine needs repair within the warranty period, only Matri can repair your machine. You will have to send your machine back to us.
Please only use the original box the machine in, and don't forget to add a copy of your invoice with your actual address, and a detailed description of the problem with the machine.
If your machine has an automatic threader, please secure the threader
http://matri.eu/matri/brochures-folders/vastzetten-draadinsteker-voor-vervoer-EN.pdf
Before sending the machine, contact us for further details
Best regards,
Matri
/p