Contact Us

Use one of the mail forms below to contact us

Mail form 1: General

If you have a question about a particular promtional price or if you would like to have more information , please fill in out the form below and we will contact you as soon as possible.

Mail form 2: I am looking for parts or accessories

Mail form 3: Order not yet received, or damaged, or delivery not complete

Fill in your name, e-mail address, and order number then fill in form number 1 or 2

1: Please fill in form 1 if you haven't received your order

2: Please fill in form 2 if your order hasn't been received completely or if you have received your order damaged

Mail form 4: Order received but wrong item delivered or wrong item ordered

Mail form 5: I have a problem with my machine

If you have problem with your machine or a complaint please fill out the form below and we will contact you as soon as possible.

Hint: Click on this link to get more information about the most common problems and how to resolve them

1. Complaints form

Add pictures if needed

2. Exchange Guarantee

3. Return / Cooldown period

I am looking for a manual

Are you looking for a free manual for your sewing machine?

As a service we offer many Free manuals on this site:

Hopefully the manual you are looking for is also included
If your manual is not listed, find the manual that most closely resembles your machine

Contact us

Mettrayweg 30
7211LE Eefde
The Netherlands

Tel: +31 570 616 383

Bank details

K.v.K. 69551227
IBAN: NL70RABO0377771406

Matri Service Centers in

  • The Netherlands
  • Germany
  • Belgium
  • Spain
  • France
  • Italy