Contact Us

Use one of the mail forms below to contact us

Mail form 1: General

If you have a question about a particular promtional price or if you would like to have more information , please fill in out the form below and we will contact you as soon as possible.

Mail form 2: I am looking for parts or accessories

Mail form 3: Order not yet received, or damaged, or delivery not complete

Fill in your name, e-mail address, and order number then fill in form number 1 or 2

1: Please fill in form 1 if you haven't received your order

2: Please fill in form 2 if your order hasn't been received completely or if you have received your order damaged

Mail form 4: Order received but wrong item delivered or wrong item ordered

Mail form 5: I have a problem with my machine

If you have problem with your machine or a complaint please fill out the form below and we will contact you as soon as possible.

Hint: Click on this link to get more information about the most common problems and how to resolve them

1. Complaints form

Add pictures if needed

2. Exchange Guarantee

3. Return / Cooldown period

I am looking for a manual

You are looking for a manual

Click here for our free manuals

Contact us

Mettrayweg 30
7211LE Eefde
The Netherlands

Matri Service Centers in

  • The Netherlands
  • Germany
  • Belgium
  • Spain
  • France
  • Italy

Bank details

K.v.K. 69551227
IBAN: NL70RABO0377771406

+31(0)570 616 383