Contact Us

Use one of the mail forms below to contact us

› Mail form for more information or special price

If you have a question about a particular promtional price or if you would like to have more information , please fill in out the form below and we will contact you as soon as possible.


› E-mail form : Order not yet received, or damaged, or delivery not complete

Fill in your name, e-mail address, and order number then fill in form number 1 or 2

1: Please fill in form 1 if you haven't received your order

2: Please fill in form 2 if your order hasn't been received completely or if you have received your order damaged


› E-mail form : Order received but wrong item delivered or wrong item ordered


› I have a problem with my machine

If you have problem with your machine or a complaint please fill out the form below and we will contact you as soon as possible.
Hint: Click on this link to get more information about the most common problems and how to resolve them

Personel informations

1. Complaints form

Add pictures if needed (max. 1MB)

2. Exchange Guarantee

3. Return / Cooldown period


› I am looking for parts or accessories

You are looking for parts or accesories, please see the list below and click on the parts or accesories you are looking for

Pedals, cables et motors
Presser feet sewing machines
V belts and round belts, leather belts
Thread stand, cone stand, spool stand
Bobbin case, rotary hook
Bobbin winders
Accessories for overlockers, scrapbag for overlockers, tweezers etc
Embroidery hoops
Thread, sewing thread, embroidery thread, bobbin thread, Gutterman
Quilt tables, extension tables

The parts or accesories you are looking for are not in this list ? We are very sorry, but we cannot help you in that case.

› I am looking for a manual

You are looking for a manual

Click here for our free manuals

Contact us

Matri Sewing machines
Lange Bisschopstraat 9
7411 KG Deventer
The Netherlands

Bank details

K.v.K. 69551227
IBAN: NL70RABO0377771406

+31(0)570 616 383